Incirlik internet service transition update

  • Published
  • By Airman 1st Class Nicole Sikorski
  • 39th Air Base Wing Public Affairs
INCIRLIK AIR BASE, Turkey --  With the ongoing internet change-over to Turkish Telekom, Team Incirlik will soon say goodbye to Mayanet services, here.

Although Mayanet will be available on base until the end of the month, Base Fix encourages new personnel to sign up for TTNet immediately upon arrival.

Because the process is being completed in phases and in various locations, there's certain information customers need to know based on where they live.

Dorm Residents:

All non-SFS dorm residents must transition over to Turkish Telekom no later than Feb. 10, at the Base Exchange.

Currently, the TTnet teams are working in Phantom, Eagle and Herky housing and will take on the largest project of updating the equipment in the security forces dorms last.

Housing residents:

The team is updating an average of approximately five to six residences based on appointments in Phantom housing per day. Appointments must be made by the customer.

Fiber will be tested in all houses in Eagle by Jan. 17. Modems will be installed shortly after, and Eagle housing customers will then be able to transition to TTNet.

Residents who have not signed up for TTNet or don't have it available at their house prior to the week of Jan. 20 will have their current service transferred from Mayanet to Base Fix. The transition is expected to take up to 48 hours and requires members to sign up at Base Fix. 

"This means there is the potential of no home Internet service during this period," said Master Sgt. Micah Chitwood, 39th Communications Squadron chief of plans and programs. "Base Fix is already preparing their equipment to minimize any downtime."

Residents who do not have automatic payment established with Mayanet need to pay their Final bill on or around Jan. 27 at the Club. Subsequent bills will be paid at the Base Fix kiosk in the Exchange.

Residents who utilize the Base Fix as their provider will receive service for approximately $40 a month and will have connection speeds comparable to those offered by TTNET for DSL subscribers.

All users:

There could possibly be an internet down-time of 15 minutes during individual transition from Mayanet to TTNet. This can affect gaming systems as well until Base Fix receives personal IP addresses from TTNet. 

Throughout the service transition period and beyond, Base Fix is is prepared to help with problems they can solve at their level.

"If we are able to fix a problem, we will," said Ismail Hakan, Base Fix manager. "We are always happy to help our customers."

Starting Jan. 27, all home Internet customer service will be provided by Base Fix since they are also the authorized TTNET reseller for base residents. Any Internet questions/problems will be facilitated/resolved through them.