39 CS focal point offers one-stop shop

  • Published
  • By Senior Airman Heather Stanton
  • 39th Air Base Wing Public Affairs
INCIRLIK AIR BASE, Turkey --  The 39th Communications Squadron is scheduled to open a Communications Focal Point April 1 to serve as a "one-stop shop" for all communications-related problems. 

"One Airman from every communications specialty is here," said Tech. Sgt. Sascha Harmon, 39 CS focal point noncommissioned officer in charge. "That way, there is a knowledgeable person for every issue." 

The creation of a consolidated focal point is the direct result of Air Staff directives stemming from Program Budget Decision 720, a measure that, among other things, merged communications-related Air Force Specialty Codes. 

The new focal point was created to streamline the problem-solving process for customers. 

"Customers can now call a single phone number, 676-COMM (2666)" said 2nd Lt. Michael Piersimoni, 39 CS focal point officer in charge. "It is customer service oriented - the Airmen here will solve the problem." 

For telephone services, blackberry or cell phone support, and land mobile radio inventory and accounts, customers may call the service line and an Airman at the focal point will help with the problem, said Sergeant Harmon. These Airmen will also handle issues involving automated data processing equipment accounts and public address systems. 

For computer problems, customers previously had to call the customer help desk at Ramstein Air Base, Germany, explained Sergeant Harmon. The Airmen there would then send a trouble ticket to an Incirlik communications Airmen to go out and fix the problem. 

Now, with the help of a phone menu, customer calls are transferred to the CHD at Ramstein for computer problems by dialing the service line, said Sergeant Harmon. The CHD solves 90 percent of the issues remotely. Customers should receive a call concerning their trouble ticket within one hour of submission. 

Depending on the issue-at-hand, a remedy ticket from either the CHD or focal point should be closed within 48 hours, said Sergeant Harmon. 

With this new venture, all CSAs not working in the focal point will lose their administrator rights April 30, said Sergeant Harmon. However, they will rotate through the communications focal point to maintain their skills. 

The new 39 CS focal point will help streamline communications processes for customers by having one phone number to call for all their communication needs.