Action Line #90206 – AAFES manager

  • Published
  • By Anonymous
  • 39th Air Base Wing Public Affairs
INCIRLIK AIR BASE, Turkey --  Complaint: 

I would like to thank Mr. Ventura, the AAFES General Manager for the wonderful service that he provided me. About 7 months ago I sent my TV to the Electronic Repair Shop and after 7 months of waiting for them to fix it I finally filled out a costumer complaint against the shop. The complaint went right to Mr. Ventura. Within a week he had contacted the Hitachi company and they reimbursed me for my television. I waited 7 months to contact him, and it only took him a few days to fix my problem. He is a wonderful manager and truly cares about the folks here at Incirlik. Thank you very much Mr. Ventura!

Response: 

Thank you for the kind words, but more importantly, thank you for the opportunity to resolve the issue. The Incirlik team is here to provide the community with exceptional service that meets and exceeds their expectations. Unfortunately, at times we fall short of this mark. If and when this occurs, I encourage everyone to please give us the opportunity to resolve the issue to your satisfaction.

Our team is here ready to serve you.