Action Line #90909 -- Outprocessing Complaint

  • Published
  • By 39 Air Base Wing Public Affairs
INCIRLIK AIR BASE, Turkey --  Complaint: 

I am currently out processing Incirlik and I noticed that the out processing can be very confusing and a difficult task in itself. It would be helpful to a lot of members if the checklist was listed in order based upon time of completion to avoid delays in PCSing. Below are the following problems that I found as potential issues:

1) TRICARE requires a port call date on their change request form but TMO will not give a member their port call date until 30 days via e-mail from their DEROS. It would be beneficial to have some form of documentation showing a members port call and flight date prior versus taking the word of someone over the phone; plus it would eliminate the unnecessary e-mail traffic a member receives daily for this overdue suspense.

2) Finance & Central Dorm Management/Housing Office require a member to schedule an appointment 30-45 days prior with them but the suspense date on the Virtual Checklist doesn't correlate to give a member enough time to plan accordingly.

Response: 

Thank you for inquiring about the virtual outprocessing (vOP) checklist and for making your great suggestions. After thoroughly reviewing all four types of vOP checklists and coordinating with the agencies who take part in each, we have adjusted the checklists so that all items that need to be completed are shown to the member within 120 days of their projected departure date. This now allows our customers more time to coordinate their outprocessing actions. In doing so, we have also coordinated on adjusting some of the suspense dates that agencies have projected on the checklist. 

Please be advised that limitations to the vOP system keep us from making changes to checklists that have already been input. Any changes to the system will only affect those checklists loaded after system changes have been made. Also, each agency outside the MPS manages their own information and suspense dates in the vOP system. 

If you have any additional suggestions on how we can improve our outprocessing process, we would love to hear from you. Please contact the MPS Chief at 676-2747. Thanks for bringing this up!