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Incirlik Official Document Center: keeping the mail flowing

Postal clerk carries a package.

U.S. Air Force Airman 1st Class Erika Deal, 39th Force Support Squadron postal clerk retrieves a package for a customer Dec. 29, 2020, at Incirlik Air Base, Turkey. The Official Document Center team is responsible for processing the mail for the units at Incirlik Air Base and the wing’s geographically separated units. (U.S. Air Force photo by Staff Sgt. Malissa Lott)

A postal clerk helps a customer.

A post office clerk at the Official Document Center assists a customer Dec. 29, 2020, at Incirlik Air Base, Turkey. The ODC is responsible for the processing of mail for the wing, the deployed units at Incirlik and the wing’s geographically separated units. (U.S. Air Force photo by Staff Sgt. Malissa Lott)

A postal clerk grabs a package off of a shelf.

U.S Air Force Senior Airman Chidima Azubuko, 39th Force Support Squadron postal clerk retrieves a package for a customer Dec. 29, 2020, at Incirlik Air Base, Turkey. The Official Document Center is an extension of USPS and runs a federal program which means they must follow the guidelines of the USPS, USAFE, the DoD and Air Force Instructions. (U.S. Air Force photo by Staff Sgt. Malissa Lott)

INCIRLIK AIR BASE, Turkey --

The Official Document Center is the one stop shop for all mail needs at Incirlik Air Base, and the Airmen working there ensure all mail is properly processed and distributed in a timely manner.

The ODC isn’t only responsible for the mail of the Airmen assigned to the wing at Incirlik, they also process mail for deployed and the wing’s geographically separated units as well.

“The Airmen work extremely hard at the ODC to serve the wing,” said Master Sgt. Amani Phillips, 39th Force Support Squadron postal operations superintendent. “90% of the Airmen assigned here, this is their first postal assignment.”

The ODC runs a federal program as an extension of the United States Postal Service which means they must follow the guidelines of the USPS, U.S. Air Forces Europe, the U.S. Department of Defense and U.S. Air Force Instructions, said Phillips.

The team fulfils a highly important function for the base and undergoes constant training to stay on top of ever-changing regulations, and provide the best customer service to the wing, tenant units and deployed customers.

“The mail is a source of morale here,” said Senior Airman Alexander Quan, 39th Force Support Squadron ODC postal clerk. “Attention to detail is important because it prevents misplacing mail.”

Like many workplaces, the ODC faces its fair share of unique challenges. Ensuring COVID-19 regulations are followed by both the Airman and their customers which included use of face masks and limiting customers at service desks at a time.

Several commercial air flights carrying mail have also been cancelled in recent months, which has caused a significant delay in Airmen receiving mail.

Despite the challenges faced, the team at the ODC continue to excel at completing the process of getting the mail through, and keeping the service members at Incirlik connected to the rest of the world.

 

 

Have outbound mail? Check out these tips for a smoother trip to the ODC:

For faster customer service with Outbound mail, customers should print their own electronic customer forms or utilize click and ship via www.usps.com. Customers may drop prepaid (click and ship) boxes inside and receipt will be placed in their receptacle. If you have more than 5 boxes, you may make an appointment to serve you better.